NOC Manager (Telecom) Job at AV Staffing Solutions, Plainview, NY

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  • AV Staffing Solutions
  • Plainview, NY

Job Description

Our client, an IT systems integrator and application development company with extensive expertise in Enterprise, Data, Wireless, Telecommunications, Government, and Cloud Network Services, is looking for a Network Operations Manager to lead their Network Operations Center (NOC). This role focuses on managing a technical support team to ensure efficient NOC operations and exceptional service delivery. The ideal candidate will have previous experience working in a NOC within a telecom company.

Key Responsibilities:

  • Team Management:
    • Supervise and mentor the NOC team.
    • Oversee daily operations and support team development.
  • Service Management:
    • Resolve technical issues and monitor performance metrics.
    • Manage SLAs to meet client expectations.
  • Technical Oversight:
    • Maintain high standards in network and VoIP support.
    • Collaborate on complex issues and optimize monitoring tools.
  • Process Improvement:
    • Implement best practices and maintain NOC process documentation.
  • Client and Internal Collaboration:
    • Handle escalations and work with field technicians and clients to align services with their needs.

Qualifications:

  • Proven experience in NOC management or similar technical leadership roles.
  • Strong technical knowledge of network operations and VoIP systems.
  • Demonstrated leadership in managing and developing technical teams.
  • Excellent problem-solving and troubleshooting skills.
  • Familiarity with network monitoring tools and performance metrics.
  • Strong communication skills with experience in client and stakeholder management.
  • Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
  • Telecom experience is required

Job Tags

Full time, Night shift,

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